The Client Advocate is a full-time position based in Scottsdale, AZ. A successful representative combines proven account management/client success focus with excellent interpersonal skills, a positive attitude, a high energy level, and a strong desire to help our clients achieve the best possible results from our solutions. This role will also have a focus on upselling accounts into new product lines and higher package levels, working in conjunction with a sales team member to identify additional revenue opportunities while supporting and maintaining a substantial book of business. This position will communicate with clients primarily by phone and email and will also use video communication to demonstrate various products, features, and value. This position will serve as our client’s primary strategic advisor.

DAS Technology is THE leading customer engagement technology partner helping 9,200 businesses leverage digital and social media environments. Our technology, team, and culture contribute to the success of our clients. DAS Tech is recognized worldwide for its industry-leading technology & solutions and we are looking for elite professionals to join our growing team!

Responsibilities

• Understanding each client’s specific goals, the services being provided by DAS, and monitoring the delivery of DAS services
• Holding regular value-driven strategy conversations with the client to ensure we are tracking toward goal achievement
• Bring value to all client interactions that clearly articulate the ROI of existing solutions but also focuses on maximizing share of wallet through expanding the DAS suite of products being used by each client
• Have a deep understanding of all DAS products and services, how we deliver them, and the value they provide to the client
• Manage a varied Book of Business with accounts ranging from beginner to intermediate difficulty level
• Proactively identify early signs of underperformance and execute a game plan with the client to improve upon the performance of the solution to limit monthly churn
• Keep up-to-date with all changes that occur in our product offerings as well as the Customer Experience Technology market
• Demonstrate the ability to interpret data, arrive at appropriate conclusions, and communicate effectively with clients
• Enthusiastically ask for case studies/positive reviews from clients and ask for referrals for prospects to become new clients
• Actively look for and raise any issues discovered to the appropriate parties to ensure the timely resolution
• Ability to balance competing priorities concurrently, both internal and external, and with multiple clients

Requirements

• Minimum of two (2) years of Business-to-Business (B2B) account management
• Bachelor’s degree, preferred
• Automotive industry experience, preferred
• Superior knowledge of social media, preferred
• Must be able to communicate effectively, both verbally and in writing, in-person and by telephone, and to make effective presentations to diverse audiences including management and employees
• Passion for selling additional services to current customers in an account management consultative setting
• Demonstrated ability to maintain high productivity and attention to detail amid opposing priorities and tight deadlines
• Inventive, well-organized, highly dependable, and critical eye for detail
• Talented in building rapport and client relationships
• High proficiency with the Microsoft Office suite

Benefits

The health, happiness, and financial success of our employees is the basis of our comprehensive and generous benefits program which includes, but is not limited to, the following:

• FREE & Company Subsidized Health Insurance Plans - Medical, Dental & Vision
• Flexible Spending Account, Dependent Care FSA, Health Savings Account, & Commuter Benefits
• FREE Life, Short-term, and Long-term Disability Insurance
• FREE Employee Assistance Program for Mental Wellness & Life Planning
• Pet Care Discount Program for Veterinary Care
• 401k & Roth 401k
• Incentive Stock Options
• Tuition & Training Reimbursement Programs
• 11 Paid Holidays & Competitive PTO
• Monthly Bonus 1/2 Day Fridays
• Paid Parental Leave
• Modern, fun, and friendly work environment, and more!

Equal Opportunity Employer

Digital Air Strike provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.